Patriot Auto Glass Group Privacy Policy

This Privacy Policy explains how we handle the personal information that you provide to us on Web sites controlled by the Patriot Auto Glass Group. This Privacy Policy does not apply to personal information collected from you offline.

How does this Privacy Policy define “personal information”?

“Personal information” means information that identifies you or could reasonably be used to identify you and which is submitted to and/or collected by Patriot Auto Glass Web sites and maintained by Patriot Auto Glass in an accessible form. Examples of personal information include your name, your postal address and your telephone number.

How does Patriot Auto Glass collect information online?

Patriot Auto Glass collects information in two ways:

  • Personal Information You Submit: Patriot Auto Glass collects personal information that you enter into data fields on Patriot Auto Glass Web sites. For example, you may submit your name, postal address, e-mail address, automobile type, insurance carrier and/or other information in order to schedule service, receive information about various subjects, contact Patriot Auto Glass customer service, or respond to Patriot Auto Glass surveys. To protect your privacy, you should not provide Patriot Auto Glass with any information that is not specifically requested.
  • Passive Collection of Unidentifiable Information: Patriot Auto Glass Web sites may collect information about your visits to Patriot Auto Glass Web sites without you actively submitting such information. Unidentifiable information may be collected using various technologies, such as cookies, Internet tags, and web beacons. Your Internet browser automatically transmits to Patriot Auto Glass Web sites some of this unidentifiable information, such as the URL of the Web site you just visited and the browser version your computer is operating. Passive information collection technologies can make your use of Patriot Auto Glass Web sites easier by allowing Patriot Auto Glass to provide better service, customize sites based on consumer preferences, compile statistics, analyze trends, and otherwise administer and improve Patriot Auto Glass Web sites. Certain features of Patriot Auto Glass Web sites may not work without use of passive information collection technologies. Information collected by these technologies cannot be used to identity you without additional identifiable information.

In what circumstances might Patriot Auto Glass collect and use personal information?

Patriot Auto Glass will use the personal information you provide through Patriot Auto Glass Web sites to respond to your questions and to provide you with efficient customer service. After you have entered personal information into a form or data field on a Patriot Auto Glass Web site, Patriot Auto Glass may use certain identifying technologies to allow that Web site to “remember” your personal preferences, such as sections of that Web site that you visit frequently and, if you choose, your user ID. We may also use this personal information for other business purposes, such as to offer you the opportunity to receive notices regarding Patriot Auto Glass’s products or services, to invite you to participate in surveys about our products, or to notify you about special promotions.

Some of our applications and mobile-optimized sites may have location-based features. To deliver these features, we will collect and use location data provided by your mobile device. Location information will be collected solely to deliver the requested feature, and it will not be further retained or stored. By using such applications, you consent to the collection and use of your mobile device location data for purposes of delivering these location-based features.

Does Patriot Auto Glass consolidate personal information?

Patriot Auto Glass may combine the personal information that you provide to us on one Patriot Auto Glass Web site with the personal information provided by you on other Patriot Auto Glass Web sites. Patriot Auto Glass may also combine personal information that you provide to us online with our offline records as well as records provided by third parties. We use this consolidated information to help us better design Patriot Auto Glass Web sites and Patriot Auto Glass products, to communicate information to you, to enhance our marketing and research activities, and to facilitate other business functions.

What choices do I have about how Patriot Auto Glass collects and uses personal information about me?

You may always limit the amount and type of personal information that Patriot Auto Glass receives about you by choosing not to enter any personal information into forms or data fields on Patriot Auto Glass Web sites. Some of our online services can only be provided to you if you provide us with appropriate personal information. Other parts of Patriot Auto Glass Web sites may ask whether you wish to opt out or opt into our contact lists for offers, promotions and additional services that may be of interest to you.

Patriot Auto Glass Web sites that use tracking technologies to collect unidentifiable information do not generally provide you with the ability to opt out of the tracking technologies. Some Internet browsers allow you to limit or disable the use of tracking technologies that collect unidentifiable information.

How does Patriot Auto Glass use my information in Advertising?

Patriot Auto Glass has partnered with companies that deliver ads for our products on sites that you visit on the web. In order to provide you with a more relevant online experience, some of our ads shown to you are based on your previous online activity on our sites and other sites. Information about your online activities, combined with other information, may be used to select an ad for a product or offer that better matches your interests. This advertising practice is called online behavioral advertising (OBA) or interest-based advertising.

We comply with the requirements of the Digital Advertising Alliance’s (DAA) Self-Regulatory Program, whose goal is to provide you with enhanced notice about online advertising practices and choices about the ads you see. You can opt out from receiving ads based on your online behavior either by visiting the DAA opt-out page at http://www.aboutads.info/choices/ or by clicking on the Ad-Choices icon in or near the ad.

If you elect to opt out of OBA, you will still see ads, but they may not be as relevant to you. Please keep in mind that opting out is cookie-based and will only affect the specific computer and browser on which the opt-out cookie is applied. If you delete your browser cookies or if you use a different computer or different browser and want to continue to be opted out of interest-based advertising, you will need to opt out again.

How does this site use Google services?

Patriot Auto Glass uses Google Analytics first-party “cookies” and StatCounter and other partner third-party “cookies” for reporting and advertising. These first- and third-party cookies are used together to help us better understand your interests and online behavior in an aggregate and anonymous form. The Google Analytics first-party “cookies” are used to compile statistical information and reports on aggregate visitor activity on our website. We use third-party cookies to enable Google Analytics demographics and interest reporting, which allows us to understand, in aggregate, the age, gender, and interests of our visitors. In addition to this, we use first- and third-party Google Analytics, DoubleClick and other partner “cookies” for remarketing. Remarketing allows our ads to be delivered to visitors on other third-party websites after they leave our website. This advertising directly relates to offers that may be of interest to you based on your prior website visit. None of the data we collect from first and third party “cookies” can be linked to an individual person nor is this data able to personally identify any visitor to our website.

Who will have access to personal information about me?

Personal information can be accessed by a restricted number of Patriot Auto Glass employees, your insurance company if we are processing an insurance claim on your behalf, by certain companies with which Patriot Auto Glass may conduct joint programs, and by individuals and entities with whom Patriot Auto Glass contracts to carry out business activities for Patriot Auto Glass. We train our employees about the importance of privacy and how to handle and manage customer data appropriately and securely. In addition, Patriot Auto Glass’s practice is to require its contractors to keep your personal information confidential and to use personal information only to perform functions for Patriot Auto Glass.

Does Patriot Auto Glass share personal information with third parties?

As a general rule, Patriot Auto Glass does not share your personal information with third parties, unless it is necessary to conduct a joint program or to carry out a program or activity through a contractor. Where required by law, Patriot Auto Glass will not disclose your personal information to third parties for those third parties’ marketing purposes, unless you have been provided with an opportunity to opt into or opt out of this disclosure. However, if Patriot Auto Glass sells one of its product lines or divisions, your personal information may be transferred to the buyer so that the buyer can continue to provide you with information and services. If Patriot Auto Glass provides your personal information to individuals and entities which assist us with our business activities, it is Patriot Auto Glass’s practice to require those individuals and entities to keep your personal information confidential and to use your personal information only to perform functions for Patriot Auto Glass. Patriot Auto Glass reserves the right to disclose your personal information to respond to authorized information requests from government authorities, to address national security situations, or when otherwise required by law.

How does Patriot Auto Glass protect personal information?

To protect your personal information from unauthorized access and use, we maintain a layered approach to physical and logical security controls. These measures include fraud screening, computer safeguards, access control and various other controls.

How does Patriot Auto Glass protect the privacy of children?

Patriot Auto Glass does not knowingly collect or use any personal information from children (we define “children” as minors younger than 13) on Patriot Auto Glass Web sites. We do not knowingly allow children to order our products, communicate with us, or use any of our online services. If you are a parent and become aware that your child has provided us with information, please contact us using one of the methods specified below, and we will work with you to address this issue.

How may I correct personal information or delete it from current customer records?

You may request to remove your personal information from our current customer records or to amend your personal information. Please notify us of your wishes by contacting us in one of the ways specified below. For our record keeping purposes, we will retain certain personal information you submit in conjunction with commercial transactions.

How can I contact Patriot Auto Glass?

If you have questions about the use, amendment, or deletion of personal information that you have provided to us, or if you would like to opt out of future communications from a Patriot Auto Glass business or a particular Patriot Auto Glass program, please contact us by clicking on the “Contact Us” link on the Web site you are visiting or by e-mailing us at services@patriotglassonline.com

In all communications to Patriot Auto Glass, please include the e-mail address used (if applicable), the Web site address or the specific Patriot Auto Glass program to which you provided personal information (e.g. Patriot Auto Glass.com, ServiceAutoglass.com, etc.), and a detailed explanation of your request. If you would like to delete or amend your personal information and are contacting us by e-mail, please put “Deletion Request” or “Amendment Request”, as applicable, in the subject line of the e-mail. We will do our best to respond to all reasonable requests in a timely manner.

How will I know whether Patriot Auto Glass has updated this policy?

Patriot Auto Glass reserves the right to amend this Privacy Policy without prior notice to reflect technological advancements, legal and regulatory changes and good business practices. If Patriot Auto Glass changes its privacy practices, a new Privacy Policy will reflect those changes and the effective date of the revised Privacy Policy will be set forth in this paragraph. This Privacy Policy was last updated on June 12, 2015 and is effective as of that date.

For customer assistance and general information, call our toll-free number:
888-643-1155.